It’s a small world afterall…
In front of my desk is a large world map that covers most of the wall. While I print out shipping labels, I find the different countries we are shipping to. Some of our packages have a long way to travel!
Category Archives: Get to know us
Bigger is definitely not always better
A customer called today and said “I don’t know how many people work there, but…” and it got me thinking. …
At least they were being honest
I had an employee use me as a character reference for her parole officer. (I kid you not…thank goodness this was AFTER she was no longer an employee!)
Celebrate
There are many more things that could be added to this list, these are just off the top of my head. I think the word celebrate should be used often, and in many forms. Make sure to never forget the small stuff!
Do Less
DO LESS CRITICIZING, and pay more attention to complementing.
Perspective, Perspective, Perspective
We’ve all heard the real estate adage ‘location, location, location’. There is a similar adage in customer service; ’perspective, perspective, …
What would YOU put on a stone?
Recently we had a little fun around the office and asked everyone what word or phrase they would put on …
The wacky ‘wonderful’ world of Customer Service
When I took the reins of customer service here at CourageInStone.com I knew I would be dealing with all kinds …
The New Girl
When I’m packing your orders, I’m not just throwing rocks in a bag (well, ok maybe sometimes.)
But, most of the time, I’m wondering who the St Jude (Patron Saint of Cancer Patients) token is for, and how they are doing.
I get butterflies in my belly for the Policemen receiving the Policemen Pewter Pocket Tokens and hope it helps to give them courage.
Why boss is a four-letter word
We’re not big on titles around here. When my co-worker teasingly refers to me as ‘boss-lady’, I look around to see …
